/* أنماط وحدة: tickets — تعمل بالثيمات الثلاثة والاتجاهين (خصائص منطقية) */
.tk-page { padding: 36px 0; }
.tk-title { display: flex; gap: 10px; align-items: baseline; flex-wrap: wrap; }

.tk-list { display: flex; flex-direction: column; gap: 8px; }
.tk-row {
    display: grid; grid-template-columns: auto 1fr auto auto; gap: 14px; align-items: center;
    padding: 13px 16px; border-radius: var(--radius); border: 1px solid var(--border);
    background: var(--surface); color: var(--text); text-decoration: none;
}
.tk-row:hover { border-color: var(--primary); }
.tk-row.is-unread { border-inline-start: 4px solid var(--primary); }
.tk-row.is-unread .tk-subj { font-weight: 700; }
.tk-subj { display: flex; flex-direction: column; gap: 2px; min-width: 0; overflow-wrap: anywhere; }
.tk-subj small { font-weight: 500; font-size: .8rem; }
.tk-dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--primary); margin-inline-end: 6px; }
.tk-date { font-size: .82rem; white-space: nowrap; }

.tk-st { display: inline-block; padding: 3px 10px; border-radius: 20px; font-size: .76rem; font-weight: 700;
         border: 1px solid var(--border); white-space: nowrap; }
.tk-st-open           { color: #0284c7; border-color: #0284c7; }
.tk-st-answered       { color: #16a34a; border-color: #16a34a; }
.tk-st-customer_reply { color: #d97706; border-color: #d97706; }
.tk-st-closed         { color: var(--text-dim); }

.tk-meta { display: flex; gap: 14px; flex-wrap: wrap; align-items: center; margin-bottom: 18px;
           color: var(--text-dim); font-size: .9rem; }

.tk-thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 22px; }
.tk-msg { padding: 14px 16px; border-radius: var(--radius); border: 1px solid var(--border); background: var(--surface); }
.tk-msg-staff { background: color-mix(in srgb, var(--primary) 7%, var(--surface)); border-color: color-mix(in srgb, var(--primary) 35%, var(--border)); }
.tk-msg header { display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap; margin-bottom: 8px; font-size: .9rem; }
.tk-body { line-height: 1.7; overflow-wrap: anywhere; }
.tk-atts { list-style: none; padding: 0; margin: 10px 0 0; display: flex; flex-wrap: wrap; gap: 8px; }
.tk-atts a { display: inline-block; padding: 5px 10px; border-radius: 8px; border: 1px solid var(--border);
             background: var(--bg); font-size: .85rem; color: var(--text); }

.tk-form { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius);
           padding: 22px; box-shadow: var(--shadow); }
.tk-form h2 { margin: 0 0 14px; font-size: 1.1rem; }
.tk-form label { display: block; margin-bottom: 14px; font-size: .9rem; font-weight: 600; color: var(--text-dim); }
.tk-form input[type=text], .tk-form input[type=number], .tk-form select, .tk-form textarea {
    width: 100%; margin-top: 6px; padding: 10px 12px; border-radius: 10px; border: 1px solid var(--border);
    background: var(--bg); color: var(--text); font-family: inherit; font-size: .95rem; box-sizing: border-box;
}
.tk-form input[type=file] { display: block; margin-top: 6px; color: var(--text-dim); max-width: 100%; }
.tk-form textarea { resize: vertical; }
.tk-form small { display: block; margin-top: 4px; font-weight: 500; }
.tk-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.tk-actions { display: flex; gap: 10px; flex-wrap: wrap; }
.tk-close { margin-top: 12px; }

.tk-filters { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 16px; }
.tk-filters a { padding: 6px 12px; border-radius: 8px; border: 1px solid var(--border); background: var(--surface);
                font-size: .85rem; font-weight: 600; color: var(--text-dim); }
.tk-filters a.active { border-color: var(--primary); color: var(--primary); }

@media (max-width: 640px) {
    .tk-row { grid-template-columns: 1fr auto; }
    .tk-num, .tk-date { display: none; }
    .tk-grid { grid-template-columns: 1fr; }
}